Effective Date: September 1, 2025
Last Updated: September 1, 2025
Welcome to Ropp Prosthetic & Orthopedic Clinic (“ROPP Clinic,” “we,” “us,” or “our”). These Terms and Conditions (“Terms”) govern your use of our website, services, and any interaction with our clinic. By accessing our website or using our services, you agree to be bound by these Terms.
1. Acceptance of Terms
By accessing our website at www.roppclinic.com, scheduling an appointment, or receiving services from ROPP Clinic, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy.
2. Services Provided
ROPP Clinic provides:
All services are provided by licensed and certified professionals in accordance with Michigan state regulations and industry standards.
3. TEXT MESSAGING TERMS
3.1 Service Description ROPP Clinic offers optional text messaging services to enhance patient communication. We provide two types of text messages:
3.2 Consent and Opt-In By providing your mobile phone number and checking the appropriate consent boxes on our forms, you expressly consent to receive text messages from ROPP Clinic at the number provided. Consent is not a condition of receiving our prosthetic or orthotic services. You may provide consent for either or both types of messages independently.
3.3 Message Frequency
3.4 Message and Data Rates Standard message and data rates may apply according to your mobile carrier plan. ROPP Clinic is not responsible for any charges incurred from your mobile carrier.
3.5 Opt-Out Instructions You may opt-out of text messages at any time by:
Upon receipt of your opt-out request, we will send a final confirmation message and will not send further messages unless you re-opt-in.
3.6 Help and Support For help with our text messaging service, reply HELP to any message or contact us at (248) 855-5155.
3.7 Supported Carriers Our text messaging service is compatible with major U.S. carriers including AT&T, Verizon, T-Mobile, Sprint, and others. Carrier support is subject to change.
3.8 Terms Modifications We reserve the right to modify or discontinue our text messaging service at any time with or without notice. Continued receipt of messages after changes constitutes acceptance of modified terms.
4. Patient Responsibilities
As a patient of ROPP Clinic, you agree to:
5. Appointment and Cancellation Policy
6. Payment Terms
6.1 Insurance We accept most major insurance plans including Medicare, Medicaid, and private insurance. We will verify your coverage and obtain necessary pre-authorizations. You are responsible for understanding your insurance benefits and any out-of-pocket costs.
6.2 Payment Responsibility You are responsible for:
6.3 Payment Methods We accept cash, check, and major credit cards. Payment plans may be available for qualifying patients.
7. Warranty and Guarantees
7.1 Manufacturer Warranties Prosthetic and orthotic components come with manufacturer warranties. We will assist with warranty claims and repairs.
7.2 Our Service Guarantee We stand behind our custom fitting and fabrication work. If adjustments are needed for comfort within the first 90 days, we will provide them at no additional charge (excluding damage from misuse).
7.3 Pain-Free Commitment We are committed to achieving the most comfortable fit possible. While individual results vary, we will work diligently to minimize discomfort and maximize function.
8. Intellectual Property
All content on our website, including text, graphics, logos, images, and software, is the property of ROPP Clinic or its content suppliers and is protected by copyright and trademark laws. You may not reproduce, distribute, or create derivative works without our written permission.
9. Website Use
9.1 Acceptable Use You agree to use our website only for lawful purposes and in accordance with these Terms. You may not:
9.2 User Content If you submit testimonials, reviews, or other content, you grant us a non-exclusive, royalty-free license to use, reproduce, and publish such content. You represent that you have the right to submit such content and that it does not violate any third-party rights.
10. Medical Disclaimer
Important Medical Notice: Information provided on our website or through our services is for educational purposes only and should not replace professional medical advice. Always consult with your physician or healthcare provider regarding your specific medical condition and treatment options. Prosthetic and orthotic devices require proper prescription and professional fitting.
11. Limitation of Liability
TO THE FULLEST EXTENT PERMITTED BY LAW, ROPP CLINIC SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING FROM YOUR USE OF OUR SERVICES OR WEBSITE. OUR TOTAL LIABILITY SHALL NOT EXCEED THE AMOUNT YOU PAID FOR THE SPECIFIC SERVICE AT ISSUE.
12. Indemnification
You agree to indemnify and hold harmless ROPP Clinic, its officers, directors, employees, and agents from any claims, damages, or expenses arising from your violation of these Terms or your use of our services.
13. HIPAA and Privacy
We comply with the Health Insurance Portability and Accountability Act (HIPAA) and maintain strict confidentiality of your protected health information. Our Privacy Policy, which is incorporated into these Terms by reference, details how we collect, use, and protect your information.
14. Dispute Resolution
14.1 Informal Resolution We prefer to resolve disputes informally. Please contact us first with any concerns, and we will work in good faith to resolve the issue.
14.2 Arbitration If informal resolution fails, any dispute shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association. Arbitration shall take place in Oakland County, Michigan.
14.3 Class Action Waiver You agree to bring claims only in your individual capacity and not as part of any class or representative action.
15. Governing Law
These Terms are governed by the laws of the State of Michigan, without regard to its conflict of law provisions. Any legal action must be brought in the courts of Oakland County, Michigan.
16. Severability
If any provision of these Terms is found to be unenforceable, the remaining provisions shall continue in full force and effect.
17. Entire Agreement
These Terms, together with our Privacy Policy, constitute the entire agreement between you and ROPP Clinic regarding our services and supersede any prior agreements.
18. Changes to Terms
We reserve the right to modify these Terms at any time. Material changes will be posted on our website with an updated “Last Updated” date. Your continued use of our services after changes constitutes acceptance of the modified Terms.
19. Accessibility
We are committed to making our services accessible to all patients. If you need assistance accessing our website or services, please contact us, and we will provide reasonable accommodations.
20. Contact Information
Ropp Prosthetic & Orthopedic Clinic
30475 Woodward Ave, Suite 300
Commerce Township, MI 48382
Phone: (248) 669-9222
Email: info@roppclinic.com
Website: www.roppclinic.com
Business Hours:
Monday – Friday: 8:00 AM – 5:00 PM
Saturday: By Appointment Only
Sunday: Closed
Emergency Service: Available 24/7 for urgent repairs
For questions about these Terms and Conditions, please contact us using the information above.
21. Acknowledgment
By using our website or services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions and our Privacy Policy.